All returns are at the discretion of A to Z
cycles, inc.
All returns must be accompanied by the
original invoice or receipt.
All returns will be credited back to the
original purchasing account, credit/debit card or put on a store gift card. No cash refunds.
All return items must be returned within 30
days of purchase.
All return items must be returned in
purchased condition (i.e. must be in original packaging including instructions
and all hardware to receive full credit)
No returns or exchanges accepted on closeout or
clearance items.
No returns or exchanges accepted on items
specified “As Is”.
Special Order items:
It is strongly recommended that you verify
the item purchased is the correct item needed before opening any manufacturers packaging. If you determine that
it was the wrong item or you simply do not want it, then we may consider allowing
you to return the item if it is a popular part that can be resold. These
returns will be considered on a case by case basis and will be subject to a 20%
restocking fee. It must be in the original packaging and unopened to be
considered for return. Only a store credit will be issued.
Parts used or installed incorrectly, handled
improperly or damaged will not be considered for return or exchange.
These items cannot be returned unless there
is a manufacturer’s defect resulting in a possible warranty claim. All warranty
claims must be handled by a manager, see below for more information on
Manufacturer’s Warranty handling.
Manufacturer’s Warranty:
Please contact us immediately if you feel
that you have a defective part as each manufacturer has different requirements
for warranty issues. As a reseller of new aftermarket parts, we do not guarantee the items sold by us or
warranty the merchantability and fitness of purpose. Manufacturers supply their
own warranties/guaranties and most of them do not permit a reseller to make any
adjustment, replace any part or return or exchange any defective/unsatisfactory
item. Please follow the warranty instructions when provided by the
manufacturer. Any damages arising from the design or manufacturing of any item
are the sole responsibility of the manufacturer. We will do our best to help
you navigate and resolve the issue with the manufacturer whenever possible but
cannot guarantee the outcome.
